Tag Archives | making a difference

Giving and Taking

By on January 12, 2006 in Meta Org Blog, Ways of thinking

We tend to think that people divide into two camps – the givers and the takers – and each camp sees the other as wrong in some way. The givers think that the takers are selfish, the takers think that the givers are stupid! So I like the prompt I received from a friend to consider being both a giver and a taker!

It makes so much more sense to be both. There is a balance in it that is healthy and caters for our differing emotional needs – to be kind and to look after ourselves.

And what was the prompt? Well, we were talking about global warming – as you do! – and what we did and could do about playing our part in making a positive difference. We got on to recycling, and I said that it offended me to throw things away that were perfectly useable, but that no charities wanted, such as electrical goods. Gwynne then told me about the freecycle organisation, and gave me the website address. What a brilliant idea! There are branches in every area, so you can ‘go local’, and you advertise there anything you want to get rid of, and look for things you want. The rules are simple – basically, everything is free!

I love the idea of someone finding my throwaway useful, and me finding replacements for free. And over time it balances itself out – you can get what you want from someone and give someone else what you don’t want, and the circle goes around.

As a principle for life, this one appeals to me generally. It is always worth giving to someone, because someone else will give to you at some point, and the person you gave to will give to another – it all goes around. I like to think that I do live by this in a general sense – and now I have found another way of doing the same thing and contributing to reducing global warming at the same time – brilliant!

At a time when we spend so much money on ‘stuff’, much of which is just not really necessary or even desired, it feels like a useful reminder that we can take a different approach…

 

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THE WASTE OF IT ALL

By on October 8, 2005 in health+well being, Living fully

We hear a lot about global warming these days, and the dire consequences of doing nothing about it, since it is a man-made problem. However, it can leave us feeling powerless to make a difference, since it seems to be up to governments to change their policies.

We forget that global warming is a direct consequence of the pollution caused by our emissions, which come from the never-ending increase in producing ‘stuff’ and using our energy sources.

Every single one of us can make a difference by our own practices, and it is not hard to do. Many people already recycle, because there are now kerbside collections in many areas. If you don’t, do! We have no kerbside collections here, but we do have recycling facilities next to the supermarket, and it is not hard to put stuff on one side and take it down when you go shopping.

And remember that:

  • Paper includes envelopes, documents, letters, magazines etc., not just newspapers.
  • Card includes all those boxes that our food comes in, cereal boxes, pizza boxes etc.
  • Glass includes the jars we get, not just wine and beer bottles.

The other form of recycling is ensuring that everything you throw out is really worn out. Charity shops will take clothes and books and bric-a-brac that are in good condition, which you just don’t want any more. And in most areas there is a homeless charity that will take electrical goods if they are in reasonable nick.

Finally, if you have a garden, do put your waste veg and fruit on a compost heap. It improves your soil no end, and is easy to manage.

Then there is the reduction of waste through using less. This is not about depriving yourself – it is more about being conscious of what you are doing.

For example:

  • A shower uses so much less water than a bath, so keep the baths to a minimum.
  • And turn the tap off while you brush your teeth, and only turn it on again to rinse your mouth.
  • Take your own carrier bags to the supermarket, or buy one of the ‘bags for life’ most of them are now selling.
  • And turn down that extra carrier bag or plastic bag when you are shopping and put your purchases in the other bags you have.

Why should we bother?

When I was in India, I noticed that people were really good at recycling. Their motivation was probably more immediate – when everything is precious to you, and you don’t have the money to replace easily, you use things more carefully, and more imaginatively! Most of us are not in that situation.

Our immediate world may not be in crisis, but the world in general is. We are running out of energy and water, and our everyday lives are beginning to be affected by the overall global warming. We may be able to live with it now, but what about our children, and their children?

And when it is easy to make a difference, it gives us a way of feeling that we are contributing to the solution instead of the problem – always a good feeling!

If you would like to find out more about the causes and effects of global warming, or how to make a difference as an individual, go to: www.foe.co.uk/campaigns/waste/issues/reduce_reuse_recycle/

 

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BE THE CHANGE YOU WANT

By on June 11, 2005 in Excellent organisations, Leadership

As we have been working on our research into best practice in leadership, we have become more and more aware that people really do know intuitively what makes someone a leader, as opposed to being a manager. The leader is taking people somewhere that is better in some way than where they are now. He/she may be improving the workplace conditions, may be inspiring people to a higher performance level, may be innovating in the way they conduct their business, and they may be making a positive difference to their community.

However this is not achieved by telling people to change, it is achieved by inspiring people to change, and literally leading the way, making the path. We often forget that one of the most literal definitions of a leader is that they are the person who is setting the pace, carving the route, leading the field. They are out front, setting the example. Yet, intuitively we know that if we are looking to change the habits and customs we have for something better, we need someone to be prepared to have a go first. If  Roger Bannister had not run the mile in 4 minutes, no-one else would have believed they could do it as well. If Mandela had not said that he could forgive all those who had punished him for his convictions, there would not have been a council for reconciliation in South Africa to deal with those who had maintained the apartheid regime, there would have been trials and punishment.

So, if we want to truly be leaders in our own spheres, we need to be the change we want, be prepared to stand out front and set the example. How do we do this? We don’t have to make a major stand to make a big difference. We just have to live our lives and do our work in the way we want others to. It is simple, yet very powerful.

So if you want people to be empowered, empower yourself! Take that action or decision that feels right, yet isn’t usual policy.

If you want people to work together and share their knowledge, work with your team, give them what you know and ask them for their expertise.

If you want people to treat each other with respect, then ensure that you treat everyone with respect.

If you want people to enjoy their work, enjoy your own!

 

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CARING FOR OUR WORLD

By on April 8, 2005 in Living fully

Although we still hear some contradictory messages, the overwhelming evidence suggests that we are creating global warming at a disastrous rate, and scientists now seem to think that they have previously underestimated the rate of warming. On top of that, there is the work being done on global dimming! If you haven’t heard of this, it is the effect of all our pollution that stops the sun from reaching us. Although this protects us from some of the effects of global warming, it is a method of slow suicide – if we continue to release so many particles into the air, we increase the level of respiratory problems etc.

All this can seem overwhelming – what can we do to help? I don’t know about you, but I feel strongly that we need to adopt the Native American principle of thinking about the effects of what we do to the earth on the next seven generations, and I have a fit of the horrors at the thought of what state our world is likely to be in by then, if we continue as we are.

Yet how can I change it?

There are two things I can do.

  1. Make my voice heard, as one of those who want us to adopt fully the Kyoto agreement on climate change. I can write to my mp, I can support the actions being taken by organisations like Friends of the Earth. Although it is only one voice, each voice heard adds to the pressure on governments to do something about holding to account those industries that pollute the most.
  2. I can take simple actions in my own life to ensure that I am reducing my personal impact on the earth. These include recycling wherever possible, insulating my home properly, swapping to a power company that uses renewable energy, and reducing the amount I use my car.

Many years ago I saw Jonathan Porritt give a talk – he was then the head of Friends of the Earth. He showed how every action we take personally makes a positive difference to the state of the earth, and his audience left feeling empowered to make small changes to contribute to a big one.

We can do something, and it doesn’t yet need to be drastic. Lets’ all act now before we ruin this beautiful world!

(For more ideas, go to www.foe.co.uk )

 

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GIVING PEOPLE CONFIDENCE

By on May 11, 2003 in Leadership, relating to others

I was running a conference recently, where I asked people to work in small groups, and then present back to the whole group. No doubt you have used this methodology. I knew there was a danger that the managers involved in the groups would be the ones who presented their group findings, and I wanted to avoid that. Yet I didn’t want to put anyone on the spot.

So I told a story about seeing Richard Branson give a talk. It was at the end of a long day, where everyone had given slick presentations, and we were all a bit mind-boggled.

He came on, and was clearly nervous. His speech was hesitant and his stammer showed through. Yet he held us spellbound. The reason? His talk was heartfelt, rather than clever, and he obviously cared about his subject deeply.

I then suggested to the groups that the person who fed back to the whole group was someone who cared deeply about what they had come up with, and that it didn’t matter how long or slick the presentation was, it only mattered that it was heartfelt.

Although I had set it up, I was astounded by the level of presentation that we had. People who had never spoken in public before were daring to speak, and the genuine involvement just shone through. We actually went past lunch time without realising it, because they were so good!

We often try to encourage people to risk stretching themselves, and there are many ways of ding it. The use of a story is just one of them. But I thought it was worth sharing, to prompt you to think about how you can encourage people, and give them the confidence to go beyond their assumed limitations.

Homework

  1. What stories could you tell to encourage people to have a go when they might otherwise not dare?
  2. How else can you give people confidence, so they feel safe in having a go?

 

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THE LEADER IN ME SHINING THROUGH

By on September 10, 2002 in Leadership, Self awareness

Several years ago, I helped a university prepare for a degree course in leadership, which was to be the first of its kind in the UK.  My involvement meant that I became interested in the subject of leadership and well read in studies of great leaders.  As well as satisfying my interest in the subject, I was keen to discover what I could learn to improve my style.  What were the elusive qualities that would turn me into a great leader?  The trouble was, the more I read, the more elusive they became.

My work at Meta brings me in touch with many leaders and I see daily examples of leadership, both good and bad.  Whilst I still read about leadership, I have, at last, come to realise what the elusive ingredient actually is and why I, nor others, can ever replicate it.

Great leaders excel in being themselves.  Their qualities and beliefs shine through and captivate others.  People recognise their honesty, consistency and integrity in what they do.  When there is this congruence, people are able to connect with the leader’s purpose, what they stand for and what he or she is striving for.  It all makes sense.  In an uncertain world, the good leader offers some certainty that people can understand and choose to follow.  So we no longer need to strive to be like other leaders or to become excellent in all the leadership “competencies”.  We just need to understand what qualities we possess as leaders and allow these to shine through.

So I want you to think about your own qualities as a leader…

  1. Ask yourself what you are proud of about yourself and how you lead?  What is it that people say about you that they like and admire? Is it your sense of purpose, your doggedness, your humility, your sense of humour, your ability to tell a story, your vision….
  2. How do you demonstrate these qualities as a leader?  Are there some that you tend to suppress?  How are you going to show people more of the “real you”?  When people see you shine through, the more they will trust your integrity and purpose and the more they will respect you as a person and as their leader.
  3. Spend some time thinking about leaders that inspire you.  What qualities do they have that you admire?  Can you learn to develop some of these in a way that will become natural for you?  Take your time, don’t rush.  After all, you don’t want your light to shine less by trying to be in someone else’s shadow!

 

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Friendship

By on September 4, 2002 in Meta Org Blog, relating to others, Uncategorized

Over the last couple of months I have really become aware of just how many wonderful friends I have. They come from all the different stages and environments of my life, ranging from people I’ve known since school days, to people I have met through work, to the people who run our local general store.

And they have made my somewhat turbulent life easier in all sorts of ways: by giving me a delicious sandwich for a picnic lunch as I was rushing off; sharing a laugh and a bottle of wine; listening to me when I was upset; doing a task they knew I would put off – the list goes on and on.

This has made me realise yet again just how precious friendship is, and what a difference it makes to our life. It is vital to reaffirm friendships, and continue to build them.

At Meta we firmly believe in making friends with our customers and suppliers. It is much more fun than having a distant, purely professional relationship, and brings joy into parts of work that people often have problems with. When we phone or make direct contact with people, we look forward to the conversation, and we believe that they usually enjoy the chat too.

Wouldn’t life be different if most of those you dealt with in your everyday life were friends of yours??

Homework

  1. Express your appreciation of the friendship of those around you
  2. Treat a customer or supplier as you would a friend – just chat to them like a real human being and be interested in them and their world.
  3. Be a good friend to someone by just doing a little something which makes a positive difference in their lives.

 

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Being a Customer

By on September 4, 2002 in Meta Org Blog, relating to others, Working smarter

I have recently been working on a proposal to help an organisation become more customer focused, and it has really made me think about the other side of the story – the customer. My conclusion is that we all need training to be good customers, not just to treat customers well!

Most of us are passive victims as customers, whether the responsiveness to us is good or bad. Yet with a little pro-active effort on our part, we can often change our experience for the better.

For example, smiling, saying hello, saying thank you, all make a difference to our server and take little from us. Imagine for a moment that you are that server. You have to be pleasant all day/evening to the unresponsive and unsmiling creatures most of us are – wouldn’t you get to the point of being unresponsive? On top of that, you maybe have a boss who never praises you, and doesn’t appreciate what you do – are you sullen and fed up yet?!

We can help people to want to serve us with a genuine smile, by treating them well, by making them feel noticed and valued. And if they do make an effort for us, we can appreciate it, rather than only commenting if we have a complaint. Let’s have a ‘Being a Good Customer’ week!

Homework

  1. Smile and say hello to 5 people who are in some way serving you this week, even if they don’t respond.
  2. Thank anyone who serves you well this month, and maybe write a letter appreciating their service to their boss.
  3. Apply the same principle to those who ‘serve’ you at work – your colleagues, and those from other departments who help you to do your job.

 

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Prejudices

By on September 4, 2002 in Meta Org Blog, relating to others, Ways of thinking

It was World Aids Day yesterday and I was collecting for Aids charities and giving out red ribbons. The city was very busy with people doing their Christmas shopping, so it would seem as if it were a good time to be collecting for a cause. And of course there were many people who gave generously.

But there were also many people who studiously avoided us, and even some who made the effort to come and tell us that we were ‘doing the devil’s work’ to cite one of them!

It made me think about our prejudices – the way we make a judgement about something on relatively little information and refuse to consider any further evidence.

We all have prejudices, and some of them are useful, because they incline us to be kinder or more thoughtful. But we need to remember that the world is full of people who are different from us – not better or worse, just different.

It is the Christmas season, the season of goodwill towards all. For the next few weeks, let’s just check out if our prejudices are useful, and if not, perhaps we can suspend our judgement for long enough to offer some goodwill towards someone who we would normally have judged as not good enough in some way…

Homework

  1. Buy a copy of Big Issue next time you pass someone selling
  2. Smile at someone you work with who has always evoked a negative prejudice in you.
  3. List your useful prejudices and use them!

 

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Helping Other People

By on September 4, 2002 in Meta Org Blog, relating to others

We have all been encouraged to be helpful to others, and we often do this by trying to ‘fix’ things for them, and give them solutions to their problems. Our intentions are good, but we don’t always prove to be as helpful as we intended.

What we forget is that what would work for us won’t necessarily work for someone else. For example, I am planning to have Christmas holiday in the sun, and haven’t yet decided where to go. As soon as I mention it, people offer me suggestions, before they have any idea of my criteria for a holiday.

It sounds as if I am being dismissive if I ignore their ‘helpfulness’, but actually most of their suggestions don’t take account of my preferences and circumstances. They are suggesting what they have enjoyed, or would like to do, in the context of their own circumstances.

What their suggestions do give me is the opportunity to clarify further my own criteria. If I don’t find their idea appealing, what would appeal? And if they asked me about my criteria for a good holiday first, then their suggestions would be more directly helpful.

How often do you try and fix other people’s problems? Most of us do it, at work and at home, so this is just a reminder that we could be genuinely helpful by not suggesting a solution. Instead, we could help the person to clarify exactly what would work for them by asking questions such as:

‘What would make this feel right for you?’

‘How exactly do you want this to be?’

‘What would help you to find the solution to this?’

Homework

Next time you want to solve someone’s problem and help them, ask them questions instead of giving an answer.

Before you ask someone for their help, tell them exactly what you mean when you state the problem, and what you want from them.

 

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