Tag Archives | excellence

WORK – WHAT’S LOVE GOT TO DO WITH IT?

Do you love your work?

I ask that question every time I have a new group. I tell them it’s a challenging question, but what’s interesting is that almost everyone finds something that they love.

It might be the team colleagues that they work with, it might be that they do something that supports or helps others in the organisation, it might be that they love the challenge, that no two days are the same, or that they have an enlightened boss who is a great leader to work for – there are many different things to love about almost ANY role.

I remember when I was younger working in retail. I used to work in the formal wear department of a large clothing store in the west end of London. I loved selling suits. I loved finding someone that special suit and shirt and tie combo that would make them stand out from the crowd. I loved serving people, finding what was just right for them. I also loved to create the displays, matching ties to formal shirts, and shirts to suits – it allowed my artistic creativity to come through. I rose through the ranks until I ran my own formal wear department and then I loved sharing my love of suits and I loved mentoring and sharing my knowledge with the new staff members. I took a pride in my work and although the work wasn’t particularly amazing and I knew it wasn’t my life’s vocation, I made it work for me, by deciding to find things that I could love about it.

As soon as you mention the word LOVE and business in the same sentence you can literally hear and see people switch off. Oh boy, here we go – more hippy stuff; he’ll be talking about hugging trees next!

Actually no, it’s about time that we did bring the word LOVE back into the workplace. Most people don’t work just for the money; they need something more purposeful than just money to stick at a job. So if work has got a bit boring for you, or you feel that you’re stuck in a bit of a career rut, now’s the time to start noticing what you LOVE about your job, what you enjoy doing, what makes you feel that what you do is worthwhile.

Over the past 17 years of doing this work, I’ve come to realise that people love the strangest things! Some people LOVE the pressure of a full-on work day, some people LOVE proving people wrong, some people love to be challenged, some people love punching in code. Some people love doing something that makes a difference, some people love filling out excel files with data, some people love to be strategic, some people love to support and care for those around them. Some people love the fact that they have no idea what to expect when they arrive in the morning, some people love the order and repetitive nature of the work they do.

We’re all different, we all love different things.
That’s what makes work, WORK: the fact that we aren’t all automatons and all have different preferences for how we work and what we do.

There is a universal in this though, and that universal is LOVE. If you don’t choose to see what you LOVE, you’ll see what you don’t like, what’s wrong with what you do in your work.

It’s all about what you filter for. Do you filter your work experience in terms of what you love about it or what you don’t like about it? Do you collect the evidence that you hate work or the evidence that you LOVE work? Whatever you look for, will generally be your experience.

So I’m suggesting that in February, the month of LOVE, you change your filter when it comes to your work. How many things can you find that you love about your work? The world is so doom and gloom these days – just turn on the news and there are so many reasons to be fearful, to focus on the negative. I think it’s about time we focussed on those things that we love. It’s time to bring work back into balance.

Call it a re-frame, call it a re-balance or just call it what it is – a reason to be cheerful, a reason to get up and out of bed and go to work in the morning.

Now I’m saying look for the things you LOVE in what you do, but what if you don’t find much, no matter how hard you look? Well, I’m not an idealist, I’m a realist and if you can’t find enough to LOVE then it’s time to find something new, to move on, to create the next chapter in the book of the story of your work-life.

I’m just saying that it’s time to stop looking for what’s wrong and finding that, and start looking for what’s right and find that!

LOVE is one of the greatest motivating factors there is and when you love your work it’s amazing what you can achieve. When you love what you do you can not only deliver, but you deliver at a higher and higher quality. And those things you don’t love? You find creative ways to get around them or reduce their impact, because you know that ultimately you DO love your job, and so you find more and more creative, innovative ways to make it a job you love even more.

So why not write a list about what you LOVE about YOUR work?
Open a file on your desktop, and keep a note of the big and small things that help you to love what you do.
Then when you’re having a bad day, or finding work a real challenge, why not refer back to that list and remind yourself why you do what you do?

LOVE motivates, inspires and brings meaning to everything in our life, so let’s use this month to look for what we love in our work.

Have a wonderful month everyone,

In peace (and love! :P)

Jo
CEO of Meta

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WORKING SMARTER, NOT HARDER

One of the aspects of excellence that we at Meta are particularly interested in at the moment is the concept of working smarter not harder – in fact, we are adopting it as our theme for the website this year.  The phrase has been around for many years, first appearing in business ‘speak’ when the trend became to flatten structures and reduce staffing.  Yet obviously, it has stayed mainly as a concept rather than a reality, since most people are working harder and longer than they ever have.

So what does working smarter really mean?  There are numerous elements to it, which we will be looking at over the coming months.  In essence, it means to work with your natural flow rather than against it.  That natural flow is how we are at our most effective – we even have the phrase ‘being in the flow’, so we obviously know this at some level.

Yet we have learnt to treat ourselves as if we were machines, mechanically going through our tasks, and ignoring all the signs that this doesn’t really work for us – exhaustion, stress, depression, chronic illness and, at best, not being at our optimum.  We are not machines – that is our strength!  We have emotion, intuition and intelligence, which set us apart.  We also have a natural ebb and flow, physically, mentally and emotionally.  And when we work with our own natural flow, we can achieve miracles!

If we recognise that we do not run at a consistent pace, we can begin to work smarter.  We are still designed physically in the same way we were when we were hunter-gatherers.  Our bodies and minds respond best to periods of intense activity – the hunting and gathering – followed by a rest period – feasting, laughing together, resting.  OK, I know that life isn’t like that now, but if we cater to some extent for that natural rhythm, this wonderful adaptable creature called a human being responds by becoming more effective and less exhausted.  By the way, we are called human beings, not human doings!!

Because we have become so used to driving ourselves on, we don’t even notice that we have become less effective until we have reached the stage of non-functioning most of the time, and we even accept that as normal.  It isn’t!  Watch smaller children, left to their own devices.  They are still working to their natural rhythm, being fully engaged and then knowing when to slow down or rest, and running about a lot, then doing something quiet.  And if we allow them to continue their pattern, they seem to have boundless energy!  We could be the same – it’s natural!

So, to begin with, just start noticing when you have pushed yourself on too far: are you just staring at your computer?  Are you no longer hearing what someone is saying to you?  Have you read that same line of that email over and over? Does getting dinner seem like a huge task ahead of you?  Stop, sit quietly, or go for a bit of a walk, and allow yourself a little recovery time.  You’ll be surprised by what a difference it makes!

In the coming months we’ll be doing some more blogs on specific ways in which you can work smarter not harder in the workplace, why? Because right now you are working probably harder than you ever have, and we’d like to help! At Meta we think its time to stop and take a fresh approach to working and we’d like to help support you in making that transition.

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THE 21ST CENTURY LEADER

We may be in the 21st century already, but many of our organisations are still being managed as if it were the 20th century, or even the 19th! In the rapidly changing world of work, this is a recipe for disaster, and anyone who wants to be part of the new economy needs to take stock of their skills, and choose to change their priorities.

Leaders set the example for how to be and behave in this day and age. You need to be leading others into working smarter and exploiting the potential of their skills and qualities, rather than demonstrating that working hard is the only way to go.

What does this mean in practice?

Self-management

The 21st century leader starts by managing themselves. He/she knows how to maintain a positive attitude, keep themselves from getting stressed, stay energised, and manage their time and priorities. A tall order? No, this is just about taking responsibility for making your life work for you. It is about ‘breaking the rules’ of custom and practice in traditional working cultures, and applying common sense instead.

After all, we all know that working for 4 hours on a report when we’re in the wrong mood is unproductive and inefficient, even if we do look busy, and we all know that we are more effective in our work when we feel energised.

Setting the direction

Are you still controlling the minutiae of what your staff do? If so, it’s no wonder if you feel overstretched, and your staff feel disempowered!

It’s time to start concentrating on the bigger picture: what, ideally, will your team achieve, and how, ideally, will they work? Give them something to work towards that’s inspiring, and some agreed parameters for what ‘a good job well done’ looks like in that vision, and let them get on with it. Lead with inspiration, instead of managing by control.

Managing others

It’s time to put into practice the implications of that old chestnut, ‘People are our greatest asset.’ We can all begin to pay proper attention to our staff, treating them as we would like to be treated. Treating people as our greatest asset means that we put our support and encouragement of them first on our list of priorities, not last. If they were a very expensive piece of technology, we would take great care of them, and they are better than that – they can achieve miracles if we treat them right!

By valuing and appreciating what others contribute, by encouraging them to use their strengths, we also set the example for how they treat each other, and customers, as well as bringing out the best in them.

Being a role model

The most powerful message we give to our staff is not through words, it is through our everyday behaviour. Just like children, we tend to copy what others do, rather than do what they tell us to do. So be aware that how you approach things, how you tackle your own workload, how you deal with others, are the messages you give about what is acceptable here. If you are managing yourself well, you will be encouraging others to do the same. If you are constructive in your approach to issues, others will be too. If you show respect to your colleagues, they will show respect to you and each other. It is a very simple formula, although not so simple to put into practice!

Conclusion

This might sound like a nice idea, but your to do list is miles long, so when you have time… Please realise that we will never have time – this is a choice we make, which will gradually make our lives easier, and enable those around us to work smarter as well.

The qualities of the excellent 21st century manager are not alien to any of us. They are the qualities of mature and thoughtful human beings. You undoubtedly have them – the question is, are you using them at work? And are you willing to make that choice now?

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THE MAGIC OF GENIUS

It was one of those times when you really just want to curl up in front of the TV and not go out.  But we had tickets to see Nigel Kennedy play Vivaldi, and, having seen him before, we knew that we had to make the effort.

The concert was very late starting – to the point where large parts of the audience were doing the slow handclap of displeasure – and Nigel starts by apologising and taking the blame.  His little speech doesn’t really help the atmosphere – he doesn’t seem sufficiently contrite.

And then, he and his orchestra begin to play.  Everything changes in an instant.  Here is a man who not only plays his violin amazingly, he also plays with his orchestra in the most wonderful way.  He encourages them, enlivens them, gives them credit, all the while creating unbelievably beautiful music without seeming to work at it.

The audience applauds in between movements – unheard of in classical music – as well as at the end.  And the man who was irritating, when he first appeared, becomes someone they laugh with and respond to and delight in.

He is unkempt, he is unconventional, he is somewhat childish – and he is an outstanding performer, a musical genius, who experiments, who plays sublimely, who inspires his orchestra, who lives his music for you on stage.  What a great role model!  Not perfect, quite human, yet working his own particular excellence for us all to benefit from.

It is a totally uplifting experience, leaving your heart and soul singing.  Genius may not be ‘tidy’ or even comfortable sometimes, but it does inspire and remind us that excellence is magical.  And genius is infectious – it reminds us that we also carry elements of it inside us and helps us to bring them closer to the surface.

 

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WHAT IS WELL-BEING?

I have read many books on improving your life. They range from the ‘quick-fix’ Western-style self-help books to the great philosophical and spiritual masters, and there is no doubt that I have learnt from their words of wisdom, and been reminded again and again of techniques and mind-sets that help us to find well-being.

Yet examples of people living in their well-being seem few and far between in our culture. And then I spend ten days in India, and I experience hundreds of examples: the ‘room-boy’ at our hotel, the shop-keeper selling sacks, the priest in the temple, the woman sitting at her stall of fruit, the man who made the naan bread in the street restaurant – everywhere I looked, I could see people with a ready smile, a sense of purpose, and an ability to appreciate the small daily pleasures of being alive.

What have we lost? And how can we regain it? It is clearly not linked to wealth or status, but to a mindset that filters for the reasons to celebrate being alive.

It seems to me that we have learnt too well how to forget what really matters in life. As human beings, we need to feed our bodies, our minds and our spirits on a daily basis, in order to feel whole, and have a sense of well-being. Yet often we are too busy to do this.

We may stuff our bodies with food, but do we eat well, do we care for our bodies? We may stuff our minds with thoughts, but do they nurture and expand our minds, or just cause them to contract with fears and anxieties? And how often do we even consider feeding our spirit?

This weekend you could take the opportunity to stop and consider how you can enhance your well-being.

  1. 1.  Feeding our bodies

We have become used to eating too much. How about having one day where you only eat fresh food, freshly prepared, that you really fancy. And on that day, treat your body well – a massage, a gentle walk, a long bath – something to care for your body.

  1. 2.  Feeding the mind

Most of us have a good book that we haven’t got round to reading. It may be an inspirational one, or just a really good story – and if you don’t have any, look at some of our reviews for ideas! Give yourself a couple of afternoons to sit cosy and warm, with a good book – or if you aren’t a reader, choose a ‘feel-good’ movie instead!

  1. 3.  Feeding the spirit

Our world is full of simple ways of feeding our spirits. We know our spirit is being fed when we can’t help but smile, when we feel that warm glow of pleasure. Nature is a rich source of spirit food: the delight of a crisp winter’s day, the sound of a river or stream. Or really take the time to watch your children’s excitement at something new, or just smile at strangers in the street, and see how many smile back!

We may all lead busy lives, but we need to remember to live each day, not just get through it. There is always time to give a little food to our bodies, our minds and our spirits.

Maybe then we will be closer to well-being.

 

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BRINGING OUT THE BEST IN YOURSELF

When was the last time you felt really good about yourself? It is so easy to be self-damning, and so much harder to be self-congratulatory! And somehow in our culture we think that it is a good thing to run ourselves down. I can remember as a small child being told that just because I was a good speller didn’t mean that I should get bigheaded – but I wasn’t! I was just proud of my ability to spell…

Those who make the best of themselves know intuitively that they need to build on their strengths to get even better. They notice their own good points, and see how they can use these to enhance their not so good points. Just as we all thrive on positive feedback from others, we also thrive on positive feedback from ourselves!

So this month, why don’t you start giving yourself some feedback!

Homework

  1. List 10 things you are really good at. It doesn’t matter what they are – work-related or personal
  2. Each day notice 1 thing you do well and remind yourself of how you did it
  3. When someone thanks you for something, or gives you positive feedback, don’t dismiss it – say thank you and revel in it!
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New Year’s Resolutions

At this time of year we all tend to think about New Year’s resolutions even if our choice is not to make any! We are often put off by the fact that we have failed to maintain them in the past, and therefore want to avoid ‘failing’ again.

What if we were to approach it in a different way? After all, it is a natural inclination in human beings to want to be continually improving ourselves, so the principle is a good one – perhaps we just need a more effective way of achieving it.

My proposal is this.

Start by imagining that you are at the end of the year, and feeling good about yourself.

Now answer the following questions:

  1. What have you continued to do well this year?

(Examples might be: give myself regular treats; spent good time with the children; done my job well; had exciting holidays)

  1. What have you done even better this year?

(Examples might be: gone home at a reasonable hour more often; gone for a walk at lunchtime more often; paid real attention to family and colleagues more often)

  1. What have you started to do better this year?

(Examples might be: begun to get fitter; eaten more healthily; kept my work in perspective more)

  1. What have you learned more about this year?

(Examples might be: how to use my common sense at work; how to be a good father; how a different culture works)

  1. What helped you to achieve these things this year?

(Examples might be: putting the list on the side of my computer to remind me; keeping my targets achievable; getting support from friends/colleagues/family)

Homework

Try this out – and make it fun!

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Are You Spiritually Intelligent?

It sounds so high and mighty, doesn’t it – spiritual intelligence..  I know that when I first came across the phrase, I thought that it would be something to do with being saintly and I knew that I would never match up!

Yet actually, it is more to do with being in touch with your heart and living your life to the full. Characteristics of those who have developed their spiritual intelligence are such things as enthusiasm, energy, cheerfulness, persistence, peacefulness and compassion. They are not a million miles away from being a reasonable human being who hasn’t lost all their delightful childlike attributes.

My mother-in law was a prime example of this, although she wouldn’t claim it for herself. Whatever happened, her attitude was ‘oh well, I expect it will work out for the best’ and her only concern was that no-one should be hurt by it. At 82, she delighted in riding her bicycle, going to her clubs, being in her garden, watching the snooker on tv and receiving presents on her birthday – see what I mean about childlike?

We all have these attributes in us – we were born with them. So how are you demonstrating your spiritual intelligence?

Homework

  1. Find 3 things each day to be grateful for
  2. Enjoy and use your sense of humour
  3. Find 5 minutes to be peacefully quiet for the next few weeks

 

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