About Jo Clarkson

Jo Clarkson is the CEO of Meta and a frequent writer of the Meta-Org.com blog.
Author Archive | Jo Clarkson

TIME TO UPDATE YOUR OPERATING SYSTEM

By on January 28, 2014 in Excellent organisations, Meta Org Blog, Ways of thinking

It’s a new year, and the new year is normally a time to reflect on the year past and make some new year’s resolutions. Yet at Meta we think that’s missing out on a trick. Sure, we may review our personal lives and the habits and systems we have there, but we rarely do the same thing with the habits and systems we have in our work life. We just make do and mend, and do the best we can within the operating system we currently have in our workplace. Now I am not talking about what computer operating system you are running at work, and yet the computer analogy is a good one, because many of us are working in organisations that are running an outmoded ‘operating system’.

Last year I went into my local computer repair shop to ask if they could upgrade my Apple Mac computer. I’d found that my computer wasn’t working very well, it was no longer able to function effectively and it was noticeably slow and inefficient. I was told, by the very nice man in the shop, that my Mac was a ‘vintage’ computer, (it was about 10 years old), and that really I needed to update not just my operating system but my whole computer!

Just before Christmas, I bit the bullet and I have a new mini mac now – in fact I’m writing this update on it. The appearance of the computer is familiar, but it’s been changed somewhat, with new features that make it easier to operate and more accessible, even to a techno-phobe like me! It’s noticeably faster and is more effective in everything it does. This is because Apple talk about ‘evolution not revolution’ in their design and manufacture. They evolve ideas and grow them in a sustainable way, sometimes much to the frustration of technology reviewers, who want the next revolution!

So how does this analogy relate to you? To your workplace? To your organisation?
Well, it’s time to look at your computer (your organisation) and your operating system (its culture). Firstly, ask yourself whether you need a new computer – or do you just need to update your operating system?

You see, right now, there are two main systems operating in all workplaces, no matter what sector you are from. There is the old system – command and control; management not leadership; espoused values not lived values; it’s all about the what not the how; and short term profits above long term sustainable growth. And there is an emerging new system: one where the job gets done and the profits are made, but not at the cost of the culture of the organisation or the long-term vision. This system is one where people work smarter not harder, where they are valued and seen as more than just a resource; where our potential is encouraged and developed, where we are allowed to shine; and the values are not just printed up on posters and on your screen saver, they are lived by every leader and every manager. In this workplace, leaders inspire, develop and motivate their staff. It is a place where innovation and creativity thrives, and where people LOVE to come to work.

“Where is this place??” I hear you cry!

“Surely this is some utopian dream, not achievable in the ‘real world’ of business, Jo!”

Well, I strongly disagree. It’s here and it’s NOW. The hunger for it exists right now in every person we come across in the work that we do. And the means to make it happen exists too. All it requires is an upgrade in thinking and a shift into action.

It’s time to stop equating success with short term profits, it’s time to stop using the excuse of the financial crisis to keep on promoting bad working practices. It’s time to stop letting the old system and its underlying fear run the show. It’s time to stand up and say: “I WANT A NEW OPERATING SYSTEM! I want to be part of the upgrade, part of the evolution of the organisation. I want to be part of the move towards a different way of working.”

You see, I’m not talking about revolution here, I’m talking about evolution, the evolution of how we work. It’s time to bring the humanity back into business, it’s time to move forward in our thinking. Many of the business practices we see right now are outmoded and proven to be ineffective. Many people (and yes, that includes you, probably) put up with unacceptable organisational practices and behaviours that you would not tolerate in your everyday life.

So maybe it’s time to not be tolerant anymore. Maybe 2014 is the time to shift the thinking in your organisation. Maybe this year is the time to upgrade and update your operating system and move into a 21st century way of working, that taps into the potential of your staff. And what is that way of working? How can you upgrade your operating system (your culture) of your organisation?

Well, with willpower, resilience and with a little help from Meta. This is our area of expertise. We’ve studied what makes truly excellent organisations excellent, and we are champions for this new and more sustainable way of working.

We can help you, be you an individual, a leader of a team, department head, director or chief exec. We know how to work at all levels, enabling you to get the best from yourself, your staff, your organisation. We know what the new operating system is (as do you, deep down inside actually!) and we know how to help you to evolve your current culture towards that new way of working.

So if you’d like to be a part of the evolution in your organisation and of this planet, get in touch, we’d love to talk to you about making it happen for YOU.

Have a wonderful month, and I hope that this month’s update has made you think about what YOU want and what you can do to be part of the evolution that is happening in the workplace. Don’t get left behind and don’t let yourself be an unwilling part of the old system. Stand up for what you believe in and be a part of the new evolution.

In peace,

Jo xxx

Chief Executive of Meta

 

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THE RIPPLE EFFECT (and why it matters to you and your organisation)

By on June 27, 2013 in Excellent organisations, Meta Org Blog, relating to others, Self awareness

At Meta we’re always interested in scientific research that backs up our own idea about how organisations work. Recently we were made aware of some really interesting research done in America on social networks, by the excellent author Dr David Hamilton.

During a recent seminar we attended Dr David Hamilton referred to ongoing research that shows that how we interact with others has a lasting and surprisingly big impact on others. This impact is what is known as the ripple effect. This quantum physics term essentially says that how we are in any interaction, has a positive or negative ripple outwards. The surprising thing is just how far that ripple ripples out!

How we are in all our interactions with others (e.g.: happy, sad, positive or negative) ripples outwards into our social network. Our mood is like a stone when dropped in a pond. It has an initial impact as it hits the surface and then that ripples outwards across the pond, and actually our mood can affect someone we’ve never even met.

In research done at Harvard University on a social network of 12000 people (that’s a real social network, not a Facebook one!) they tracked and measured how the mental health changed in individuals in response to mental health changes in their social network. There were some really interesting results! For example, if a friend of yours becomes depressed for any reason, it increases the likelihood that you will also become depressed by 93%. It works the same with happiness. A happy friend can increase the probability of you becoming happy by 25%, and a happy best friend can increase your likelihood by 63%! The fact is that we transmit our moods to those around us, in fact that ‘emotional contagion’ can be measured up to three steps away in your social network – that’s your friends’ friends’ friends! And you may not even know your friends’ friends’ friends’, but how you are has an effect on them!

Let’s just think about that for a moment in the work environment. Our workplace is also a social network. Everyday we interact with different people. Some are in our immediate sphere of influence, our own team, then there are those in the wider team, other departments, other management levels within the business, and then there are those outside of the organisation, our customers, and our business partners.

Many studies show that the success of teams is heavily influenced by the mood of one or two individuals, if a leader is happy, it can lift the mood of a team, and if they are sad or angry, it can lower the mood.

This leads us at Meta to think more deeply about this. To us, it seems there is a simple choice to be made, and yes, we always DO have a choice about this. Every day, remind yourself that actually every interaction is an opportunity to spread a positive contagion through your organisation.

Think about it, if you’re friendly and positive to a colleague, that has the potential to ripple outwards to not only them, but also their team, and anyone else that comes into contact with them through that day, up to three degrees of separation.

Let me put that into some figures for you.. Let’s say that there are 10 people that you are close to at work, and let’s say that each of those people have 10 people that they are close to, that’s already 100 people that you have the potential to effect positively, in only 2 degrees of separation! Now when you see it like that, you begin to realise that how we are at work really does make a difference!

So let’s get back to the most basic choice of all. What kind of ripple do you want to be? Do want to be a negative ripple or a positive ripple in your organisation? The research shows that actually the effect you will have will be pretty much similar, so if that were the case, why would any of us choose to be a negative ripple?

In the busy, pressured working environment that many of us find ourselves in these days, it’s sometimes easy to fire off that angry email, or perhaps chastise a team member or colleague in front of other people. And that is OK, as we are only human, and we’re not expecting you to be perfect here! We are just making you aware of the fact that how you are in EVERY interaction that you make, be it face to face, on a phone or indeed virtually via email, has an effect.

So think of the ripples you’re making. They are not just affecting those that you interact with, but also their work colleagues, their department, their customers, and even their family!

Oh yes, that ripple doesn’t just stay at work – it also comes home with us. Think about it, when you’ve had a bad day at work and you come home frustrated and angry, how does that mean you are with your family? Maybe you get a bit snappy with the kids or maybe you aren’t your normal loving self with your partner? This ripple effect thing is a bit of a bugger when you think about it!

At Meta we hope to be a positive ripple in the world of work. We believe that the most productive, effective and excellent teams and organisations are the ones that understand that these things do matter. They see the value in their interactions, and see every phone call, meeting, 1-1 or emails as an opportunity to spread a more positive, friendly ripple out into the world.

If you’d like to know more about the ripple effect and how it can help the culture and working practice in your organisation then get in touch, we’d love to talk to you more about it!

Have a great summer!

Jo and Di x

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KINDNESS – THE SMARTER WAY TO WORK

By on June 2, 2013 in Excellent organisations, Living fully, Meta Org Blog, relating to others, Ways of thinking, Working smarter

You know these days it seems that we are bombarded with images of business as a ruthless place –  it’s dog-eat-dog and survival of the fittest. You only have to look in the media to see what are held up as examples of businessmen and women; it’s arrogant young sales people in ‘The Apprentice’ or those multi-millionaire ruthless entrepreneurs in ‘The Dragon’s Den’. But is this really the best way to do business? At Meta we think there is a better and a smarter way to work, one that builds relationships and creates an environment where everyone can thrive, and it requires just one simple ingredient: KINDNESS.

Think about it for a moment: the places that you have enjoyed work the most, the teams and managers that you loved the most are the ones that valued you, encouraged you, supported you and gave you the opportunity to grow and learn. They were the places where kindness was just the way we did things, where someone was happy to cover you while you went to pick up your kids from school, where someone was happy to help when you were stuck on a report, when someone was there to support you when something went wrong. You see, these acts of kindness are written into our very DNA. We have misunderstood what Darwin meant in his theory of ‘the survival of the fittest’ to mean that we have to look out just for us, that only the most ruthless survive. But actually the ones that have survived through our evolution are those that have worked and co-operated together. We need to get on with those around us in order to succeed!

We understand that in the core of our being, and in our personal lives most of us will be generally kind people. However, for some reason, that doesn’t always translate into our work personas. Maybe it’s because we believe the business myth that we must be ruthless at work in order to progress? However, we believe at Meta that kindness is the smarter way to do work.

Just think about it. If someone abuses his or her authority to make you do something, how do you feel? Will you help them out next time they need you? If someone forces you to do something, because they can, how likely are you to do something for them? If someone is ruthless and self centred, how popular are they in the office? If someone is always playing the political games and stepping over others to get what they want, how likely is it that they have many true friends and allies in the office? If you have a boss that is always picking on what you do wrong and never noticing what you do right, how does that make you feel about them?

You see the ruthless person might get a short-term result but they will not earn the respect and trust from their work colleagues. They damage the long-term relationship for short-term gain. They will always lose out in the end.

And what of kindness? What can kindness do for us?

When we are kind, it creates a kind of domino effect; as we are kind to others, so they will be kind to others. It’s known in scientific terms as the  ‘ripple effect’. It also makes us feel good when we do it. It releases many of the happy chemicals in our brain and makes us and the person we are being kind to feel better. So the more we do it and the more benefit we see, the more likely we are to do it again.

So what do you want your ripple to be today? Do you want to be a force for good? Spread kindness in your workplace?

I don’t think ANY of us want a ruthless and negative workplace. We all want to be respected, valued, supported and developed. We want our team around us to be kind, friendly and we all want to have more fun! So how about we start by being kind? Practice little random acts of kindness – nothing major: helping out a colleague when they are stuck on something, saying thank you a little more often, making the tea, and getting the doughnuts in for the team, being a friendly, supportive ear to a team member, going that extra mile for your customer, sharing your expertise with another.

Its not difficult, and it can make the world of difference. So spread a little kindness in your office and see what it does for you.

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