Tag Archives | being thankful

Being a Customer

I have recently been working on a proposal to help an organisation become more customer focused, and it has really made me think about the other side of the story – the customer. My conclusion is that we all need training to be good customers, not just to treat customers well!

Most of us are passive victims as customers, whether the responsiveness to us is good or bad. Yet with a little pro-active effort on our part, we can often change our experience for the better.

For example, smiling, saying hello, saying thank you, all make a difference to our server and take little from us. Imagine for a moment that you are that server. You have to be pleasant all day/evening to the unresponsive and unsmiling creatures most of us are – wouldn’t you get to the point of being unresponsive? On top of that, you maybe have a boss who never praises you, and doesn’t appreciate what you do – are you sullen and fed up yet?!

We can help people to want to serve us with a genuine smile, by treating them well, by making them feel noticed and valued. And if they do make an effort for us, we can appreciate it, rather than only commenting if we have a complaint. Let’s have a ‘Being a Good Customer’ week!


  1. Smile and say hello to 5 people who are in some way serving you this week, even if they don’t respond.
  2. Thank anyone who serves you well this month, and maybe write a letter appreciating their service to their boss.
  3. Apply the same principle to those who ‘serve’ you at work – your colleagues, and those from other departments who help you to do your job.


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Are You Spiritually Intelligent?

It sounds so high and mighty, doesn’t it – spiritual intelligence..  I know that when I first came across the phrase, I thought that it would be something to do with being saintly and I knew that I would never match up!

Yet actually, it is more to do with being in touch with your heart and living your life to the full. Characteristics of those who have developed their spiritual intelligence are such things as enthusiasm, energy, cheerfulness, persistence, peacefulness and compassion. They are not a million miles away from being a reasonable human being who hasn’t lost all their delightful childlike attributes.

My mother-in law was a prime example of this, although she wouldn’t claim it for herself. Whatever happened, her attitude was ‘oh well, I expect it will work out for the best’ and her only concern was that no-one should be hurt by it. At 82, she delighted in riding her bicycle, going to her clubs, being in her garden, watching the snooker on tv and receiving presents on her birthday – see what I mean about childlike?

We all have these attributes in us – we were born with them. So how are you demonstrating your spiritual intelligence?


  1. Find 3 things each day to be grateful for
  2. Enjoy and use your sense of humour
  3. Find 5 minutes to be peacefully quiet for the next few weeks


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